SHIPPING POLICY

Shipping Locations

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• Perishable Products (Fresh Flowers):
  Delivery is available only in select areas of Hyderabad, including:
   

  • Narsingi

  • Kokapet

  • Nanakaramguda

  • Financial District

  • Manikonda

  • Puppalaguda
     

• Fragile Products (Flower Vases) and Dried Flowers:
  These products are shipped across India.
   

Shipping Charges
 

• Shipping charges are based on the delivery location and order value, which will be calculated at checkout.

• Same-day delivery is available only for perishable items in the listed Hyderabad locations, subject to product availability and cut-off times.
   

Delivery Timeframe
 

• Perishable items: Same-day delivery or next-day delivery(within 1 or 2 working day), based on availability.

• Fragile products and dried flowers: Delivery within 2-7 business days across India, depending on the destination.
   

Order Tracking
 

• Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

• For same-day deliveries, you will receive updates on your order status through SMS.
   

Undeliverable Packages
 

• If a package is undeliverable due to an incorrect address or unavailability of the recipient, it may be returned to us.

• Re-shipping will require additional charges. Please ensure your delivery information is correct when placing your order.

 
Damages and Issues

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at superstar@brightday.co.in or +91-9393500500.

• All claims must be made within 24 hours of delivery for perishable products.

• For non-perishable items, report any issues within 48 hours of receiving the product.

 
 
Contact Information

For any inquiries, please reach out to us at:
Brightday Customer Support
Phone: +91-9393500500
Email: superstar@brightday.co.in